General Terms & Conditions of Sale and Travel

Please read these terms and conditions of use carefully before using this Site and making any booking.

You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking. reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited.

You agree that the travel services reservations facilities of this Website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Website may result in you being denied access to such facilities. does not accept any liability in respect of your ability to access or use the site at any time, any interruption in that access or the failure to complete any transaction. does not warrant that the Site is free from computer viruses, bugs or other properties that may cause loss or damage.

You agree to be bound by the following obligations, including without limitation. You accept financial responsibility for all transactions made under your name or account. You warrant that all information you provide about yourself or members of your household shall be true and accurate.

We act only as an agent for caries, transportation companies, hotels and other suppliers and will not be responsible for any loses, damages, accidents, and change in the schedule or other irregularities caused or arising from circumstances beyond our control and have no liability for death, personal injury or loss off whatever nature you may suffer.

Sailing, time, itineraries, accommodation or packages made are subject to change for reasons of weather conditions, tide, operational requirements and availabilities etc. We will not be liable for any consequential losses, injuries or death and additional costs incurred regardless of reasons.

All bookings are subject to availability.

All terms & conditions are applicable for all products or services provided.

We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.




Cancellation/No Show:




Travel Documents:

·         It is customer's sole responsibility to ensure that he / she has a valid travel documents at the time of travelling.

NRIC / Passport as required by the various government authorities (Marine Department / Customs) of Malaysia for every passenger taking the ferry to Tioman Island or any island. Kindly present your NRIC / Passport for verification purposes.


Travel Insurance:

·         Excluded

·         All customers are strongly recommended to purchase comprehensive travel insurance. We act as an agent and are not held liable for any claims. All claims are referred to the insurance company.


No Show:


Cancellation / Refund:

·         Tickets purchased for travel are non-refundable and non-exchangeable except in the case of cancellation of the service by ferry operator due to the bad weather condition.

Therefore, you may have an option / alternative as follows:

  1. Based on ferry ticket price, RM20 per adult / RM15 per child will be charged as an administration fee for cancel the booking.


2.       Postpone the travelling date up to six months from the original departure date. (Terms & Conditions apply)

Any refunds will not cover foreign exchange rate differences, administrative fee, tax, bank charges and the handling charge incurred.